📦 Before you ship your alpha track detectors, review the instructions at the bottom of this page.
Order Support Contact
We strive to respond to all emails within 1 business day. Your inquiry is important to us, and we appreciate your patience. Count on our team for friendly and efficient customer service. We're dedicated to providing you with the assistance you need, whenever you need it. CONTACT US:
For product or purchase inquiries please email us by completing the form located in the bottom right section of this page
For general inquiries regarding radon and or mitigation, please email us at info@canadaradon.com
Before sending us a message, please check our FAQs in the bottom left corner of your screen you might find your answer right away. Thank you for choosing Canada Radon!
Canada Post Strike & Returning Your Radon Test for Analysis
If your radon test kit isn’t expired yet, you can wait to send it in, but make sure the lab receives it before the expiration date.
If your kit is close to expiring, we recommend using another carrier instead of waiting for Canada Post. When shipping, please clearly declare:
Contents: Radon test kit, return for analysis
Country of origin: Made in USA
If the package is declared correctly, the duty owed will be $0.00.
If not, it may not be delivered or you may be responsible for the new U.S. customs fees.
Important: Review Before Shipping Your Dosimeter
Returning Your Dosimeter — Checklist & New U.S. Customs Rules
Before returning your dosimeter, please review the SHIPME checklist to ensure everything is complete and accurate. Additionally, starting August 29, 2025, new U.S. customs requirements apply to parcels under $800. Our updated guide available here walks you through both the checklist and the new steps to avoid delays or issues with your return.